FAQ

Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you to compare delivery times and published rates for sending UPS shipments to destinations around the world.

Using the tracking number automatically assigned to your shipment, visit your country’s UPS homepage and enter the number in the track window. You can enter multiple tracking numbers if needed.

You'll be able to see the shipping date, the current location of the package and the estimated arrival date, as well as verify the arrival of your shipment. If you're using Quantum View Manage, WorldShip, CampusShip or My Choice, you can set preferences to receive e-mail or text notifications.

Your package is still within the UPS network and, unless otherwise
noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

To help ensure the safety of your package, the driver will try to
leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim.

Note: UPS urges package senders (rather than receivers) to
initiate claims because package senders are in receipt of the most essential claim documents (invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.).

If ups.com Tracking shows that you have an "exception", it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled. Check the Shipment Progress section in Tracking for details about changes in delivery schedule. Shipment movement
information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.

We utilize modern shipping strategies to keep the product frozen in transit so that when it arrives at your door it’s as good as when it was prepared back at the shop.